RYZON SALE - SAVE UP TO 40%

FAQ

ORDERS & SHIPPING

WHICH PAYMENT TYPES ARE AVAILABLE?

RYZON offers four different payment options. Credit card (MasterCard, Visa, and American Express), PayPal, Amazon pay, and direct transfer.

WHY AM I NOT ABLE TO PUT AN ITEM IN MY SHOPPING CART?
If you are having trouble putting an item in your shopping cart , the product is at this moment sold out. RYZON would like you to check back at a later time to see if this item is back in stock and we apologize for the inconvenience.
CAN I CHANGE MY SHIPPING ADDRESS?
While making your order you can change your address in the step 'add new shipping address'.If you have already submitted your order it is no longer possible to change your shipping address.
WHEN WILL MY ORDER BE SHIPPED?
After completing your order it can take up to 48 hours to be shipped. You will receive a confirmation email shortly after your order has been shipped, which will have your tracking number attached.
WHERE CAN PRODUCTS BE SHIPPED TO AND HOW MUCH ARE THE SHIPPING COSTS?

Ryzon delivers to every country that DHL and DHL Express ship to.

Country/Zone Shipping Fee Estimated delivery time
Zone 0
Germany 5€ (free shipping for orders above 100€) 3-5 days
Zone 1
EU 10€ (free shipping for orders above 100€) 5-8 days
Zone 2
European Countries 19,95€ 5-8 working days
Switzerland, America 19,95€ 6-9 working days
Russia 19,95€ 28 working days
Zone 3
other countries 19,95€ 6-9 working days
HAS MY ORDER ALREADY BEEN SHIPPED?
The moment your package has been dispatched you will receive a confirmation email. In the confirmation email you will receive the tracking number to track your package.

RETURNS

DOES RYZON OFFER FREE RETURNS?
For all orders from inside the EU we now offer a returns portal (www.ryzon.net/pages/shipping-portal) where you can register your return shipment and print out a shipment label. To do so you need to have your order number (i.e. #12345) at hand as well as your ZIP code.
If you are returning/exchanging an order and you live in a non-EU country please contact our customer service. .They will quickly help you with all of the information you need to return your order.
HOW DO I SEND SOMETHING BACK TO RYZON?
If you have ordered something that you do not like, or does not fit properly, you may send them back to us. The products must be unworn, unwashed, and all original tags must still be attached. Please fill out the return paperwork and stick the DHL sticker on the outside of the package. Once that has been done please bring the package to any DHL location.
HOW LONG DO I HAVE TO SEND SOMETHING BACK TO RYZON?
Once you have received your order you have 14 days to exchange / return your item(s).
AFTER RETURNING MY ORDER, WHEN WILL MY PAYMENT BE REIMBURSED?
Your payment will be reimbursed at the latest 14 days after the return. The money will be transferred to the form of payment that was used by the original purchase.

REPAIRS & COMPLAINTS

complaints
Our goal at RYZON is to send flawless products to our customers. If any products have any sort problem, please contact our customer service via our contact form. Our customer service will help you with your problem.
Repairs
We have tested our products to extreme limits. Nevertheless, damages can occur after heavy use and hard training. If a repair is needed for any product feel free to contact our customer service via the contact form. We will explain and clarify all the steps needed for a repair.

SPONSORING

IS THERE AN ASSOCIATING PROGRAM?
Please contact us directly for our special conditions for clubs and teams. Contact form.

COLLECTION

WHEN IS AN ARTICLE AVAILABLE AGAIN AFTER BEING SOLD OUT?
You may reserve an item online if it is only temporarily sold out and the expected delivery date will also be stated. If this option is not available while trying to order your product of choice please contact our customer service. Our customer service will help you with any further questions you have about an item that is temporarily sold out.
WHICH SIZE SHOULD I ORDER?
Above is the link to our size chart that should help you choose the correct size of a product. If you have any further questions feel free to contact our customer service. They can help you purchase the correct size and make your online shopping experience successful.
ARE GIFT CERTIFICATES AVAILABLE FOR PURCHASE AT RYZON?
Gift certificates are available at our online shop for different values :
40€, 75€, 150€, 250€, 500€

WHERE CAN I BUY RYZON?

LOCATIONS
RYZON products can be purchased on our online shop, our showroom in Cologne, Germany, and our pop up stores. A list of upcoming events in which RYZON will be partaking in can be found here.
DIRECT SALES
RYZON takes pride in offering our customers with the best and most exquisite materials. We offer only high end 'fair trade' products that go directly to our customers without a middle man.

We at RYZON strive for customer satisfaction and that is why we take care of product exchanges directly at our headquarters. We appreciate feedback from our customers to make our products better than they already are.