You can track the current delivery status of your order in your customer account under orders:

1. Log in to your customer account.
2. Select your desired order.
3. Select your delivery and click on the "Tracking" button.

If it is still unclear where your package is currently located, you can contact us via the contact form and we will help you as soon as possible.

Please note that refunds can only be credited via the same payment method used for the purchase.

If you paid for your order with a gift card, the amount will always be refunded to the gift card before any balance is paid.

The refund process can take up to 14 days after we receive your merchandise. If you see in the tracking that we have received your return, please give us the 14 days to review it and credit the amount.

Click here to go to the returns portal.

You can return your ordered items for a refund up to 60 days from the invoice date. The returned goods must be in saleable condition. This means that it must be unused, except for the purpose of trying on the product.

Please return your products in the original packaging if possible.

You can easily register your order in our returns portal. You can find the returns portal here: To the returns portal.

The product you bought during Black Week doesn't fit?
You can exchange items purchased during our Black Week within the return period for the same price as during the promotion period.

For this, please contact our customer service so that we can help you individually.
You can easily return the goods with the wrong size.
Simply register your return yourself via our returns portal.
You can find the returns portal here.

Please note that there may be delays in shipping due to the volume of orders. We ask for your understanding that we can not keep our usual delivery times. You can track the current delivery status of your order in your customer account under orders.
Thank you for your patience.

Due to the high volume of orders, our shipping partners may not be able to pick up the package in time. We are in close contact with them so that your package arrives as soon as possible.

If your answer is not answered by our FAQs, our customer service team is available at the following times:

Friday 9am-8pm
Saturday 10am-5pm
Sunday 10am-5pm

To the contact form

If an item delivered by us is damaged or in any way out of order, please use our contact form immediately and write us a message. You can find the form here: To the contact form

We will create a return label for you and of course send you a new product.

Please note that this only applies to products that already have a defect in their original unworn condition and the damage was already present upon delivery.

For all other damages please contact our complaint service via the complaint form. You can find it here: To the complaint form

If you have received an incorrect product, please contact us immediately with the following information:

• Your order number
• The product you have received and the item number
• What product did you receive instead?
• Picture of the wrong product, if possible

As soon as we receive the information, we will take care of your request and try to solve the problem to your satisfaction as soon as possible.

If you would like to use a discount code, please enter it in the "Coupon or Discount Code" field on the Payment Methods page, or use the discount link. The discount will be calculated automatically. Discount codes are valid only once and cannot be combined.

If you have a coupon code, enter the code in the "Coupon or Discount Code" field on the Payment Methods page. Your updated total will then be calculated automatically. Gift certificates cannot be credited once purchased. Please note:

If you have paid with a voucher, in case of a return the amount will be refunded back to the voucher.

For refunds where a voucher has been used, the amount of the voucher will be refunded first.

With the shipment of your order we will send you a confirmation mail. In this mail you will find the link to track your order.

If your order contains other items that are immediately available, we will send them together with your pre-order item as soon as we receive it, for reasons of climate protection.

If you would like us to send you part of your order, please contact us.

In individual cases, we may also carry out a partial shipment without your express request. If you have any questions about your order or if you are waiting more than 21 days, you can also contact our customer service at any time.

Don't worry, because there is still a chance that we will get the product back in the assortment. Basically, we can not give you an exact statement when and if an item will be available again. However, we will be happy to send you a reminder as soon as your item is back in stock. You can use the "Notify me" button to have us inform you automatically as soon as the item is available again. Simply enter your email address.

If you want to get more details about your product availability, you can also contact us via the contact form and we will try to help you as soon as possible.

You can select payment by PayPal at the end of the online order process. You will then be automatically redirected to the PayPal website for data entry.
Please note that we will debit your PayPal account immediately after you submit your order.
For this, it is necessary that both your PayPal account limit and the available credit limit of your payment method deposited at PayPal are sufficient.
For more information about paying via PayPal , please visit https://www.paypal.com/en/smarthelp/contact-us.

• Select "Klarna" at the end of the online order process
• You will now be automatically redirected to the Klarna website.

After a successful transfer, your order will be confirmed and processed.

With Klarna you can pay for your orders immediately via instant bank transfer, direct debit or credit card.
Or you can pay your invoice within 14 days and only pay for the items you actually want to keep.

You must be at least 18 years old to pay with Klarna and have a valid registration address and bank account.
For more information on how to pay using Klarna , please contact Klarna Support at https://www.klarna.com/customer-service/.

You can complete your payment through Amazon Pay. Please note for this:
After you have logged in to your customer account, simply accept the terms of use and then you can complete your online order process.

If you have any further questions about this payment method, please contact Amazon Pay customer support at https://pay.amazon.de/help.

Moreover, we offer four different express payment options. These include: PayPal, Amazon Pay, Google Pay and Shop Pay.

Each of these options requires a corresponding customer account in which information such as the delivery address, billing address and a means of payment (for example, credit card) is stored. This information is transmitted to us in encrypted form, which enables a simplified and quick check-out.

We deliver to all countries served by our shipping partners DHL Paket and DHL Express.

Please note that for deliveries outside the EU, import duties and customs charges are levied by the respective local authorities. It is a legal requirement that we declare the total value of the contents of all deliveries.

Local import duties and taxes are collected by the supplier on behalf of the local customs authorities.

FOR SWITZERLAND:
Since 08.08.22 we offer you a webshop designed for you. In the product price and the shipping costs are already included the costs for customs and VAT of your country.

For shipping to Switzerland please use our Swiss webshop. You can find it here: To the Swiss Webshop

Here you have the possibility to pay in Swiss Francs.

The prices displayed in CHF already include all import fees, such as customs duties or VAT. So you don't have to worry about anything and the order will be delivered to you as if it was a domestic order.

We take care of the customs costs, the registration of the goods and all issues related to the import.

If you have any further questions about this topic, you can easily fill out our contact form.