Vela Series Bike Jersey - Roaar Edition

You can track the current delivery status of your order in your customer account under Orders:

1. Log in to your customer account.
2. Select your desired order.
3. Select your delivery and click on the button "tracking".

If it is still unclear where your package is currently located, you can contact us using the contact form and we will help you as soon as possible.

Please note that refunds can only be credited to the same payment method used for the purchase.

If you paid for your order with a gift card, the amount will always be refunded to the gift card before any balance is paid out.

The refund process can take up to 14 days after receipt of your goods. If you see in the shipment tracking that we have received your return, please give us 14 days to check it and credit the amount.

You can access the returns portal here.

You can return your ordered items for a refund up to 60 days from the invoice date. The returned goods must be in a salable condition. This means that it must be unused, except for the purpose of trying on the product.

If possible, please return your products in their original packaging.

You can easily register your order in our returns portal. You can find the returns portal here: To the returns portal .

There are scam websites pretending to sell original RYZON products. These online shops ask for your personal data during the ordering process and let you pay - but you never receive the promised goods. We are already taking legal action against these fake shops, but the process is lengthy and not that easy.

Please ensure that you only ever order via www.ryzon.net or via our app .

If an item delivered by us is damaged or not in order in any way, please use our contact form immediately and write us a message. You can find the form here: To the contact form

We will create a return label for you and of course send you a new product.

Please note that this only applies to products that are already defective in their unworn original condition and that the damage was already present upon delivery.

For all other damage, please contact our complaints service using the complaints form. You can find it here: To the complaint form

If you have received an incorrect product, please contact us immediately with the following information:

• your order number
• The product you received and the item number
• Which product did you receive instead?
• Image of wrong product if possible

As soon as we have received the information, we will take care of your request and try to solve the problem to your satisfaction as soon as possible.

If you would like to use a discount code, please enter it in the "Coupon or Discount Code" field on the Payment Methods page, or use the discount link. The discount will then be calculated automatically. Discount codes are only valid once and cannot be combined.

If you have a coupon code, enter the code in the "Coupon or Discount Code" field on the Payment Methods page. Your updated total will then be calculated automatically. Gift vouchers once purchased cannot be credited. Please note:

If you paid with a voucher, the amount will be refunded to the voucher in the event of a return.

For refunds where a voucher has been used, the amount of the voucher will be refunded first.

We will send you a confirmation email when your order is shipped. The link for shipment tracking is stored in this email.

Don't worry, because there is still a good chance that we will get the product back in our range. Unfortunately, we cannot give you any precise information as to when and whether an item will be available again. However, we are happy to send you a reminder as soon as your item is back in stock. You can use the "Notify me" button to have us inform you automatically as soon as the item is available again. Simply enter your email address.

If you would like to receive more details about your product availability, you can also contact us via the contact form and we will try to help you as soon as possible.

You can choose to pay via PayPal at the end of the online ordering process. You will then be automatically redirected to the PayPal website for data entry.
Please note that we will debit your PayPal account immediately after sending the order.
For this it is necessary that both your PayPal account limit and the available credit line of your payment method deposited with PayPal are sufficient.
You can find more information about paying by PayPal here: https://www.paypal.com/de/smarthelp/contact-us

• Select "Klarna" at the end of the online ordering process
• You will now be automatically redirected to the Klarna website

After a successful transfer, your order will be confirmed and processed.

With Klarna you can pay for your orders immediately by bank transfer, direct debit or credit card.
Or you also have the option of paying your bill within 14 days and only paying for the items that you actually want to keep.

You must be at least 18 years old to pay with Klarna and have a valid registered address and bank details.
If you need further information about paying by Klarna, please contact Klarna Support at https://www.klarna.com/de/kundenservice/ .

We also offer four different express payment options. These include: PayPal, Ivy, Google Pay and Shop Pay.

PayPal, Ivy, Google Pay and Shop Pay require a corresponding customer account in which information such as the delivery address, billing address and a means of payment (e.g. credit card) are stored. This information is transmitted to us in encrypted form, which enables a simplified and faster check-out.

No customer account is required with Ivy - you just have to authorize the payment from your online banking. Alternatively, you can also choose your credit card.

We deliver to all countries served by our shipping partners DHL Paket and DHL Express.

Please note that for deliveries outside the EU, import taxes and customs duties are levied by the respective local authorities. It is a legal requirement that we declare the total value of the contents of all deliveries.

Local import taxes and duties are collected by the supplier on behalf of the local customs authorities.

APPLIES TO SWITZERLAND:
Since August 8th, 2022 we have been offering you a web shop designed just for you. The product price and shipping costs already include the costs for customs and VAT in your country.

For shipping to Switzerland, please use our Swiss webshop. You can find it here: To the Swiss web shop

Here you have the option to pay in Swiss francs.

The prices shown in CHF already include all import fees such as customs or VAT. So you don't have to worry about anything and the order will be delivered to you as if it were a domestic order.

We take care of the customs costs, the registration of the goods and all import-related issues.

If you have any further questions on this topic, you can simply fill out our contact form .